Came across this great blog I'ld like to share with you - all the entries are valuable, worth bookmarking - Lesson 1 - Deconstructing Dental Practice Management
Is it me, or has managing staff gotten more difficult? I'm not talking about seasoned staff that have been with the practice for a long time, but new staff. To me it seems that a new staff member should come to work, ready to be taught what they need to know. In recent years, new staff seem to feel that the practice should come to a halt while the manager tries to figure out how they learn and then adapt her style of teaching to each new individual staff member. In these days where you'd think people would be glad to get a job, I find more and more people willing to flip you the bird over any small struggle and go back to being unemployed. Ok, that's my rant, thanks for listening.
So, what's a manager to do? I want to take a look at what good managing entails. Here's lesson one, and it's all about ego, your's and theirs.
1. Your ego - check it at the door. That's right, but be honest, it isn't easy. Hey, you're in charge, you must be right all the time. Wrong. You are supposed to lead, not boss people around. Staff is going to disagree with you sometimes. You probably won't like it, and they may even be wrong; but they may be right and you need to know it. You have to hear them out, weigh their opinion, and then whether or not you use their suggestion, you have to make sure they felt that their opinion mattered and was appreciated. And you should find a way to appreciate it because at least they're engaged in some way. If their purpose is self-serving, you, as a leader, have an opportunity to show them how to turn it out and serve others. Then you've made a difference.
2. Sometimes you'll be uncertain. That's ok, you're human, and...read the rest on Linda Zdanowicz blog Exceptional Dental Practice Management
